Product Support Services
In times of growing complexity and decreasing investments, ensuring early IT planning is essential for setting up reliable infrastructure. Since inefficient processes and long downtimes can result in tremendous losses, companies need a clear offering that fulfills their business and IT needs in terms of both quality and price.
In addition to cutting-edge products, Fujitsu delivers worldwide maintenance and support services covering your complete infrastructure:
- ServicePack/Contract Hardware offerings are the perfect extension to the standard warranty. They ensure the right level of availability with defined response or recovery times and durations of up to 5 years. Internationally consistent service levels are ensured by a worldwide network based on a sophisticated logistics concept for swift delivery of spare parts without hidden cost;
- ServicePack/Contract Software offers expert services for diagnosing problems by phone, correcting software, and providing new software releases when available;
- InstallationPack offers professional service support for prompt, worldwide installation of new IT equipment to maintain smooth operations.