In addition to high quality optics, document scanners also contain motors, gears, belts, bearings and shafts as part of their feeding mechanisms. As a result, they may require periodic maintenance to keep them performing at optimum levels and to avoid outages.
Preventative Maintenance is recommended for customers using production scanners or customers who scan high volumes of documents and have business critical dependency on document scanners. Preventative Maintenance is a proactive service of the scanner that protects against performance degradation, which can result in unscheduled downtime and increased operating costs.
Scope of Service
Preventative Maintenance comprises of a scheduled visit by a technician to perform the following scope of work as required:
- Deep clean the scanner (removal of staples, paper clips, paper shards, dust, dyes, solvents).
- Lubrication of moving parts.
- Replacement of worn or performance degraded parts.
- Implementation of Engineering Changes and Firmware Updates as appropriate.
- Recalibration of optics and light levels.
- Adjustments and tests.
Preventative Maintenance Benefits
Regular Preventative Maintenance can have many benefits including:
- Consistently higher image quality - reducing the frequency and cost of batch re-scans.
- Consistently higher feeding performance - maintaining higher images per hour metrics.
- Reduction in unscheduled downtime.
- Reduction in consumable costs.
- Elimination of unbudgeted costs.
- Prolonged life of the equipment.