Silver Service 1 year upgrade to standard warranty - Advance Exchange plus within 1-2 days with telephone, online and remote desktop support. Original product returned after repair. Parts, labour and shipping included. For customers who asset tag their devices and require their original tagged scanner returned after repair, Fujitsu offer Advance Exchange PLUS (Double Exchange). This works exactly the same as Advance Exchange, with the addition of returning your repaired scanner and collecting the temporary scanner.
Advance Exchange PLUS includes:
- Delivery of a replacement scanner (temporary loan device).
- Collection of the faulty scanner (returned to the repair centre).
- Delivery of the repaired scanner.
- Collection of the temporary loan device.
- Two way shipping costs (twice).
- Spare Parts and Labour to repair the faulty scanner.