On-site technical expertise, on demand
Routine maintenance and day-to-day support often consume the majority of your staff’s resources — leaving less time to handle requests for new IT projects or respond quickly to technical emergencies, and less budget to keep specialized experts on staff.
With Dell ProSupport you can easily augment your daily IT staff resources or tap into specific technical expertise for critical projects. We offer a range of flexible support options, making it easy to get the help you need, right when you need it:
- On-site diagnosis, troubleshooting and repair — Resolve a technical issue quickly, and request a highly skilled technician to provide on-site problem resolution with just one call
- On-site parts management — Parts conveniently available at your location eliminates delivery and dispatch time, helping you close trouble tickets faster
- Additional staff support at your location — Flexible staffing options can give you access to the experts you need, so your staff is free to focus on other critical duties