Dell’s ProSupport with Collect & Return Service will collect, repair and return the customer’s system. Dell will pay all the costs of picking up and returning the system to the customer.
ProSupport delivers proactive IT support that is fast, easy and designed to provide fast proactive IT support for businesses of all sizes.
With Dell ProSupport IT teams are free to focus on strategic priorities and not time consuming day to day user support.
- 24x7x365 direct access to in-region ProSupport engineers
- Next business day on-site support
- Single source for both hardware and software issues
- Collaborative support for 3rd party software
- SupportAssist technology for:
o Automated proactive issue detection and alerts
o Automated case creation
- 24x7x365 Collect and Return
- Parts & labour
- Should the system develop a fault, Dell's CAR Service can provide a collect, repair and return service after completion of the support procedures including a problem diagnosis service via website or telephone for the duration of the service period.