Unplanned downtime is lost productivity; and quite often, lost revenue.
To reduce recovery time from days to hours, Dell offers an enhanced Mission Critical option with Dell ProSupport.
Mission Critical is Dell’s most rapid resolution option, allowing customers to choose from 2, 4, or 8-hour onsite parts and/or labour. Dell’s proven and reliable Critical Situation process will get customers back up and running fast.
- 24x7x365 2, 4, or 8-hour onsite parts and/or labour.
- Parts & labour
- Mission Critical Service is Dell's most rapid resolution option. In addition to all of the benefits of ProSupport such as a single point of contact and accountability with access to highly trained experts - 24x7 365 days a year, Mission Critical service provides accelerated onsite parts and labour support by self identifying the incident as a severity issue 1, 2 or 3, receipt of regular status updates to keep you informed every step of the way, and initiated emergency dispatches in parallel with troubleshooting for issues you self identify as severity level 1.
- Troubleshooting, Repair, Parts Replacement, Phone Support, Web Support.