Dell will enable the customer to request replacement parts to support a Qualified Incident. Dell may provide whole unit exchanges rather than the exchange of individual parts, in which case Dell includes a prepaid shipping container with each replacement part for the customer to use to return the original defective part to Dell. Parts-Only Service includes limited remote support to qualify the failing component – the remote support does not include any telephone-based trouble-shooting or other types of remote assistance.
- With longer lifecycles between hardware refresh ensure that you are covered for parts by extending your parts only warranty.
- Limited Troubleshooting, Parts Replacement.