NBD Service Overview
Next Business Day On-site Service includes, from the date of delivery, a support service designed to assist in giving you peace of mind. Should the system develop a fault, Dell’s NBD Service can place a service technician at the customer’s location after completion of thesupport procedures listed below (including a problem diagnosis service via website or telephone) and, for the duration of the service period*, provide a parts and labour service. This Service is available for Optiplex, Precision and Dimension systems only.
*See invoice to confirm length of service after which the service is subject to a separate charge. Not with standing the length of the service period, Dell provides 1-year non-upgradeable hardware support for Dell consumables and accessories such as media, carry cases, CMOS batteries and notebook batteries.