Cisco Smart Net Total Care
Proactive support for network infrastructure
Smart Net Total Care provides award-winning technical support along with an entitlement to smart capabilities. Solve problems faster, improve operational efficiency, and reduce your risk of downtime. Smart Net Total Care gives you more time to focus on business innovation while proactively supporting your infrastructure.
Solve problems faster
Technical support, online resources, and smart capabilities help reduce downtime and promote business continuity.
Inventory and contract management are automated. Maintaining an up-to-date view of your network takes less effort.
Stay up and running
Reduce the risk of downtime with expert technical support, flexible hardware coverage, and up-to-date coverage data.
What You Get from Smart Net Total Care Service
Cisco TAC expertise
Get 24-hour access to our Technical Assistance Center to resolve critical issues with covered devices.
Replace network devices when necessary within a selected delivery time (2-hour, 4-hour, next-business-day).
Cisco digital support
Use personalized web and mobile support to see model-specific content, download software, use automated tools, get alerts, join forums, and manage your TAC cases.
Update and upgrade operating system software for your devices from the Cisco support website.
Use one portal to help manage your Cisco inventory, view lifecycle details, check contract status, assess alert information, and run reports.