AppleCare Premium Service and Support for Xserve
Get up to three years of expert telephone and email support and onsite hardware service to keep your Xserve system up and running. The AppleCare Premium Service and Support Plan covers both Xserve hardware and Mac OS X Server software. If you experience a problem, Apple technical support experts are available 24 hours a day to help you determine if it's a hardware failure or a Mac OS X Server configuration issue. In either case Apple's support staff will work to get your system up and running as quickly as possible. And because Apple's hardware and software are uniquely integrated there's only one AppleCare number to call.
The AppleCare Premium Service and Support Plan delivers expert telephone and email support with 30-minute response time--24 hours a day, seven days a week. The hardware repair coverage ensures four-hour onsite response during business hours and next-day onsite response after business hours (terms apply). Onsite response time and availability of onsite service depend on your location. With the AppleCare Premium Service and Support Plan, you'll have the assurance that Apple-authorized technicians will perform repairs using genuine Apple parts.
Buy a separate AppleCare Premium Service and Support Plan for each Xserve system purchased. Please note that to be eligible, the system must be under its original one-year warranty. Coverage is not activated until after you enroll by following the instructions in your enrollment kit. Coverage ends three years after your Xserve system purchase date