1-Year 7x24 Telephone Technical Support
An examination of your system designed to ensure optimal performance
1-Year 7x24 Telephone Technical Support Features
Preventive Maintenance Features & Benefits
7 x 24 telephone technical support
Experienced APC Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on universally accepted safety practices and electrical codes as well as our own product set, offering our customers the highest level of service available in the industry today.
Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware.
In order to ensure that your system is housed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.
During each Preventive Maintenance visit, our APC Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.
From air filters and fuses to fans and capacitors, APC will replace all parts on the system that expire as a result of normal wear and tear.
As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.
Free firmware upgrades
Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. At APC, there are no hidden costs. All Preventive Maintenance contracts include free firmware upgrades.
APC will manage all logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.
7x24 Upgrade option
If you are like most businesses, you want your systems up and running during your busiest hours. In order to accommodate your busy schedule, APC offers an option to schedule services off hours. We will work with you to find a time when servicing your system is least likely to impact your productivity, saving your business time and money.